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Help & Info

FAQ

To utilise our products effectively, please refer to the detailed instructions provided on the respective product information pages. Additionally, you can find guidance printed directly on the product labels themselves. These instructions are designed to ensure optimal usage and maximise the benefits of our products. Should you have any further questions or require assistance, feel free to reach out to our customer support team for personalised assistance.
Yes, our products are formulated to be gentle and suitable for sensitive skin. However, we recommend performing a patch test before full application to ensure compatibility.
Yes, our products are formulated to be gentle and suitable for sensitive skin. However, we recommend performing a patch test before full application to ensure compatibility.
No, we do not test our products on animals. We are committed to cruelty-free practices and prioritise ethical product development.

While we generally do not offer international shipping, customers may contact us to inquire about delivery to their country of choice. We will do our best to accommodate requests for international shipping on a case-by-case basis. Please note that additional shipping charges and delivery times may apply for international orders.

If you have any questions or concerns regarding our shipping policy or the status of your order, please don’t hesitate to contact our customer service team at [email protected].

Please refer to our website’s Returns & Refunds policy or contact customer support for specific details regarding returns and exchanges.

Yes, our products are formulated without harmful chemicals or additives. We prioritise using high-quality, safe ingredients to ensure the best results for our customers. All of our products practise the NOs rule, which means that our product does not have any SLS, parabens, phthalates, or artificial fragrance, which may be harmful for consumers.
Results may vary depending on individual skin types and concerns. Generally, noticeable results can be seen within a few weeks of consistent use.
It’s always best to consult with a healthcare professional before using any new skincare products, especially if you have a skin condition or are undergoing treatment.

You can contact our customer support team through email or phone on our website. Our team is available to assist you with any questions or concerns you may have.

Yes, our products can generally be used alongside other skincare products or treatments. However, we recommend consulting with a skincare professional for personalised advice.
Our products are generally safe for teenagers and pregnant women, but we recommend consulting with a healthcare professional before use, especially during pregnancy.
If you experience an adverse reaction, discontinue use immediately and consult with a healthcare professional. Please also contact our customer support team for further assistance and guidance.

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